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Power BI With Bogdan

Automated Issue Alerts

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Bogdan Pavlovic

Client Challenge

The client struggled with delayed issue resolution caused by manual monitoring and fragmented communication. Issues and open cases existed in the system, but there was no reliable mechanism to ensure the right people were informed on time or knew exactly what actions were required.

As a result:

  • Problems were discovered too late

  • Ownership was unclear

  • Resolution was slowed by back-and-forth communication

  • Managers lacked visibility into unresolved cases

The client requested a solution that would automatically detect issues, notify the correct owners, and clearly communicate what needed to be done without manual follow-ups.

Current State

Before automation, issue tracking relied on:

  • Manual checks of reports or systems

  • Ad hoc emails and reminders

  • Individuals remembering to follow up

  • Delayed escalation to management

Even when issues were visible in the data, action often happened too late. This led to longer resolution times, inconsistent handling, and missed performance targets.

Automated Solution

I implemented an automated monitoring and notification flow using Power Automate and Power BI.

The solution works as follows:

  • The system continuously checks for predefined issue conditions and open cases

  • When an issue is detected:

    • Power Automate automatically sends an email to the responsible owner

    • The manager is included for visibility and accountability

    • The email contains:

      • Clear description of the issue

      • Impacted case or metric

      • Concrete steps required to resolve it

      • Direct links to the relevant system or report

No manual monitoring. No chasing. No ambiguity.

Business Impact

After implementation, the organization experienced:

  • Faster issue detection and response

  • Clear ownership and accountability

  • Reduced back-and-forth communication

  • Improved resolution times

  • Better overall performance and SLA compliance

Issues are now addressed proactively instead of reactively.

Cost Savings and ROI

Manual Effort Eliminated

Before automation:

  • Analysts or managers spent 30 to 60 minutes per day checking reports and following up on issues

  • Additional time was lost in email threads clarifying ownership and next steps

Conservative calculation:

  • 0.5 to 1 hour per day

  • 22 working days per month

  • 12 months per year

Yearly effort saved:

  • 132 to 264 hours per year

At an average cost of €35 per hour:

  • €4,620 to €9,240 per year

Hidden Cost Reduction

Beyond time savings, the automation also reduced:

  • SLA penalties due to delayed issue handling

  • Rework caused by unresolved or misrouted cases

  • Performance degradation from lingering issues

When factoring in avoided delays and improved throughput, the total business impact realistically exceeds €10,000 per year.

Final Takeaway

This use case shows how Power Automate turns data into action.

Instead of relying on people to constantly check for problems, the system now:

  • Detects issues automatically

  • Notifies the right people immediately

  • Provides clear instructions to resolve them

The result is faster resolution, better performance, and a process that works even when people are busy or unavailable.

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